Delivery & Returns

It's important to us at Growler Pets to get your order to you the quickest, safest and cheapest way. 

What time do I need to order by?
All our orders are dispatched the same day if received before 2pm, if received after 2pm they will be dispatched the following day. 

How long will my order take to arrive?
This will depend on the items ordered.

If you have ordered an item that needs to be sent by courier, then you’ll receive your package between 8am and 6pm and takes up to 3 working days.  We will advise you if your order is being sent with a courier.  

For Royal Mail, your parcel will arrive at the same time as your normal post on a 1-2 day service.

Pet ID Tags - These are sent by our engravers and can take 3-5 working days to arrive.  They will arrive separately from any other items ordered. The delivery times for tags can change due to a number of reasons such as Bank holidays, Christmas holidays and Easter.  Please contact us  and we will give you current delivery times for Pet Tags.

All our products are shipped in either recyclable mailing bags or cardboard boxes. We do our best to minimise the impact our business has on the environment.  We also try and re-use as much of our packaging as possible (including bubble wrap), so if you receive a box or bubble wrap that looks as though it’s been round the block more than once then it’s probably because it has!! Please be assured that all the items we ship are brand new and in perfect condition. 

Returns & Refunds

You can return your order providing the goods are in a re-saleable condition in ALL the original packaging and labels still attached, within 7 days of receiving your order, if goods are faulty you will receive a full refund or exchange.  We cannot offer refunds or exchanges on personalised items (unless faulty)

Return your item with a brief note with your full name and address on, explaining your reason for your return.

Take your parcel(s) to your nearest post office - we recommend that you send returns by registered post. Please always obtain proof of postage when returning a parcel. We always try to process returns as soon as they arrive. However, during really busy periods, please allow up to 14 days for your return or exchange to be processed. Please note that refunds bought as gifts can only be given to the original payer, and if you decide to swap an item, we can't stop the payer knowing.

Send returned items to:

Growler Pets,

Unit 29, Twyford Business Centre,

London Road,

Bishop's Stortford,


CM23 3YT

Cancelling your order

If you would like to cancel your order, please call 01279 211411 or email with details of your order and reference number.